Welcome to Softnio. This Service Policy outlines the terms, expectations, and responsibilities related to professional services provided by Softnio. This policy applies to website design and development, ecommerce development, website management, maintenance services, consulting services, custom development projects, and other professional services offered by Softnio.
By purchasing or using our services, you agree to this Service Policy in addition to our Terms of Service and other applicable policies.
1. Scope of Services
Softnio provides advanced web engineering, design integration, and server configuration services divided into two main tracks:
- Fixed-Price Services:
Clearly defined development tiers (e.g., Starter, Growth, Enterprise Packages) with fixed pricing, specific page limits, and pre-set feature sets purchased directly from our website. - Custom Services:
Tailored, enterprise-grade development or custom feature engineering projects executed under a separate, mutually agreed Statement of Work (SOW).
Fixed-Price Services
Fixed-price services are offered through predefined packages, plans, or service offerings with a defined scope, pricing structure, and delivery expectations.
Examples may include:
- Website Design & Development Packages
- Ecommerce Website Packages
- Website Management Plans
- Maintenance Services
- Other packaged services offered by Softnio
Custom Services
Custom services are tailored to specific project requirements and may require separate quotations, proposals, specifications, timelines, or agreements.
Examples may include:
- Large-scale business websites
- Enterprise solutions
- Custom web applications
- Advanced ecommerce systems
- Third-party integrations
- Specialized development services
2. Project Scope
All services are delivered according to the agreed project scope, package details, proposal, or written agreement.
Any request that falls outside the originally agreed scope may be considered additional work and may require:
- Additional fees
- Revised timelines
- A separate agreement or quotation
Softnio reserves the right to evaluate and approve any requested scope changes before work begins.
3. Client Responsibilities
To ensure successful project delivery, clients are responsible for providing required information, content, assets, access credentials, approvals, and feedback in a timely manner.
This may include:
- Design files
- Branding assets
- Content and copywriting materials
- Hosting credentials
- Domain information
- Third-party service access
- Project approvals and feedback
Delays in providing required materials or approvals may affect project schedules and delivery timelines.
4. Development and Testing Environment
Projects may be developed, tested, or reviewed using either:
- Development or staging environments provided by Softnio; or
- Hosting, staging, or development environments provided by the client.
The development environment used for a project will depend on the nature of the project, technical requirements, and mutual agreement between both parties.
Temporary development or staging environments provided by Softnio are intended solely for project development, testing, preview, and review purposes.
5. Project Delivery and Timelines
Estimated delivery dates are provided for planning purposes only and are not guaranteed unless explicitly agreed in writing.
Project timelines may vary based on:
- Project complexity
- Scope changes
- Client feedback cycles
- Third-party dependencies
- Availability of required materials
- Technical requirements
Softnio will make reasonable efforts to complete projects within the estimated timeframe.
6. Revisions and Change Requests
Reasonable revisions related to the originally agreed scope may be included depending on the purchased service or project agreement.
Revisions are intended to refine agreed deliverables and do not include:
- New features
- Additional pages
- Major design changes
- New integrations
- Expanded functionality
- Additional project requirements
Requests outside the original scope may be treated as change requests and may require additional fees and timelines.
7. Deployment and Launch Assistance
For website and application development projects, Softnio may assist with deployment, migration, or launch activities as part of the agreed project deliverables.
This may include:
- Website deployment
- Hosting migration
- Domain configuration assistance
- Production environment setup
Unless otherwise agreed, ongoing hosting management, server administration, and third-party infrastructure management remain the responsibility of the client.
8. Third-Party Services
Many projects rely on third-party platforms, software, services, APIs, hosting providers, payment gateways, or plugins.
Examples may include:
- WordPress
- WooCommerce
- Shopify
- Payment providers
- Hosting companies
- Email service providers
- External APIs and integrations
Softnio is not responsible for service interruptions, policy changes, limitations, security issues, pricing changes, or technical problems caused by third-party providers.
9. Service Limitations
Softnio provides professional design, development, consulting, and technical services.
While we strive to deliver high-quality solutions, we do not guarantee specific business outcomes, revenue growth, search engine rankings, marketing performance, user acquisition, or other commercial results beyond the agreed technical deliverables.
Project success may depend on factors outside our control.
10. Project Suspension and Cancellation
Projects may be paused or delayed if required information, approvals, content, assets, or cooperation are not provided by the client within a reasonable timeframe.
Cancellation requests and refund eligibility are governed by our Refund Policy.
Softnio reserves the right to suspend or terminate services if:
- Payment obligations are not met.
- Fraudulent activity is detected.
- Terms of Service are violated.
- Continued work becomes impractical due to client actions or circumstances.
11. Post-Delivery Support
Most service projects include a complimentary support period following final delivery. Support eligibility, duration, and coverage are governed by our Support Policy.
Unless otherwise specified, website and development projects include up to three (3) months of complimentary post-delivery support.
After the complimentary support period expires, customers may purchase website management, maintenance services, technical support plans, or other support services offered by Softnio.
12. Ownership and Deliverables
Ownership and usage rights for completed deliverables will be governed by the applicable project agreement, service order, invoice, or written agreement between Softnio and the client.
Softnio reserves the right to retain project files, deliverables, or access credentials until all agreed payments have been completed.
Policy Updates Information
Softnio may update its policies, agreements, guidelines, and legal documents from time to time to reflect changes in our products, services, business operations, legal requirements, marketplace rules, or industry practices.
The latest version of each policy will always be available through our Legal Information page. If you have any questions regarding our policies, please contact us through our website.
