At Softnio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when using our websites, products, and services.
By using Softnio websites and services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Softnio is a digital product company that develops premium templates, web solutions, and online services for businesses, agencies, and developers worldwide. When we refer to “Softnio,” “we,” “us,” or “our” in this Privacy Policy, we are referring to Softnio and its related websites, products, and services.
This Privacy Policy applies to all websites, products, services, applications, support portals, licensing systems, and related platforms operated by Softnio, including ‘softnio.com‘ and other current or future websites, subdomains, products, and services managed by us.
2. Information We Collect
We only collect information that is strictly necessary to deliver our products, process your orders, and provide our services.
- Account & Profile Data: When you register on our storefront or client dashboard, we collect your name, email address, username, and account password.
- Billing & Transaction Data: When you buy a template, script, or service package, we collect transaction details to fulfill your order. Note: We do not store your credit card details. All payments are securely processed by our third-party payment gateways.
- Project & Onboarding Data: For custom web development or maintenance services, we collect the files, design links (such as Figma), and technical specifications you upload to your dashboard.
- Communications: If you contact us via our contact forms, support tickets, or direct email, we collect the contents of those messages and your contact information.
- Technical Data: We automatically log your IP address, browser type, and operating system to assist with license validation and fraud prevention.
3. How We Use Your Information
We use the collected data for the following essential business purposes:
- To process payments, deliver digital downloads, and issue product license tokens.
- To manage and execute your custom web design, eCommerce development, or maintenance services.
- To communicate regarding orders, inquiries and provide technical support and resolve dashboard help tickets.
- To notify you about important software updates, security patches, or changes to our services.
- To protect our platform and digital products against unauthorized distribution, piracy, or fraud.
- To monitor website performance, security and improve our websites, products, and user experience.
4. Analytics and Cookies
We use a few trusted industry-standard tools to optimize our website, measure marketing performance, and handle transactions securely:
- Analytics: We use Google Analytics, Meta (Facebook) Pixel or similar Third-Party tools to understand how visitors interact with our website, track conversions, and improve our layout. These tools use cookies to collect anonymous usage data.
- Cookies: We use cookies and similar technologies to improve functionality and understand how visitors use our websites. You can choose to disable cookies through your individual browser settings, though doing so may prevent certain parts of our storefront from functioning properly.
5. Payments
Your payments and checkout transactions are handled securely by external gateways. They handle your financial data according to their own strict security standards. Softnio does not store complete payment card information on its servers.
Payment providers process your payment information according to their own privacy policies.
6. Data Sharing, Security & Retention
- No Selling of Data: We never sell, rent, or trade your personal data to third parties for marketing purposes.
- Information Shared Only: We may share your information only when necessary to process payments, provide requested services, comply with legal obligations, or protect our rights, customers, or systems.
- Security Measures: We use industry-standard SSL/TLS encryption across all our domains to protect your account data, files, and transaction details.
- Data Security: We take reasonable measures to protect personal information from unauthorized access, misuse, or disclosure. However, no method of internet transmission or electronic storage can guarantee absolute security.
- Data Retention: We retain information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, and maintain business records.
7. Third-Party Services
Our websites may integrate with third-party services, tools, or platforms. These services operate under their own privacy policies, and Softnio is not responsible for their practices.
8. Your Rights & Data Erasure
You have total control over your information. At any time, you can log into your Client Dashboard to update your account details.
If you wish to permanently delete your account, order history, and personal files from our databases, simply submit a request through our support desk or email us at [email protected]. We will process your deletion request within standard legal timeframes.
Policy Updates Information
Softnio may update its policies, agreements, guidelines, and legal documents from time to time to reflect changes in our products, services, business operations, legal requirements, marketplace rules, or industry practices.
The latest version of each policy will always be available through our Legal Information page. If you have any questions regarding our policies, please contact us through our website.
